{"id":5853,"date":"2026-03-26T10:37:48","date_gmt":"2026-03-26T09:37:48","guid":{"rendered":"https:\/\/www.superdocu.com\/templates\/customer-satisfaction-survey-follow-up\/"},"modified":"2026-03-26T12:41:26","modified_gmt":"2026-03-26T11:41:26","slug":"customer-satisfaction-survey-follow-up","status":"publish","type":"sd_template","link":"https:\/\/www.superdocu.com\/en\/templates\/customer-satisfaction-survey-follow-up\/","title":{"rendered":"Customer satisfaction survey & follow-up"},"content":{"rendered":"
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The Customer satisfaction survey & follow-up<\/strong> template helps you collect documents and information in a structured, secure workflow. Template to collect customer feedback via surveys, handle follow-up preferences, and compile summary reports.<\/p>\n

Who is this template for?<\/h2>\n

This template is designed for professionals in Customer Experience, Survey, Feedback. It replaces messy email chains with a secure, branded client portal that collects everything you need in one place.<\/p>\n

How it works<\/h2>\n

This template includes 5 steps that your clients complete through a secure portal:<\/p>\n

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  1. We value your feedback<\/strong> (Information screen)<\/li>\n
  2. Customer Satisfaction Survey<\/strong> (Form) – Fields: Overall satisfaction, Additional comments<\/li>\n
  3. Follow-Up Preferences<\/strong> (Form) – Fields: Would you like a follow-up?, Preferred contact method<\/li>\n
  4. Summary Report<\/strong> (Document upload) – Fields: Compiled survey report<\/li>\n
  5. Thank You!<\/strong> (Information screen)<\/li>\n<\/ol>\n

    Documents collected<\/h2>\n\n\n\n\n\n
    Document<\/th>\nDescription<\/th>\n<\/tr>\n<\/thead>\n
    Compiled survey report<\/strong><\/td>\nUpload the compiled survey results and analysis.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

    Features included<\/h2>\n